Portfolio

Outcome-driven case studies.

Every engagement tells a story of business impact through design. Browse the work.

Accelerating billion-dollar decisions by 76%

Restarted a stalled redesign — realigned the team, rebuilt the hiring process, and shipped a wizard that took test creation out of expert-only mode.

56%

Reduction in Test Creation Time

3X

Faster Design Hiring

76%

faster time to $B decisions

$32M

increase in revenue

ConfidentialPASSWORD PROTECTED

Fortune 25 confidential service design case study

Service design and Journey Management at enterprise scale. Full case study available with password.

Maturing design operations to evolve both throughput & quality

Built a capacity planning framework, migrated UX workflows to Jira, and redesigned critiques to shift feedback from subjective opinions to outcome-aligned conversations.

24X

AI Workflow Acceleration

25%

Throughput Lift

35%

Onboarding Reduction

5

Product Domains

Driving a data platform roadmap pivot to grow adoption

Drove a roadmap pivot from creation to discovery, coached a struggling designer into a team lead, aligned 3 teams, and unlocked $27M in annual cost savings.

$27M

Annual Cost Savings

175%

Onboarding Improvement

530%

Time-to-Insight Reduction

Reducing creation time of referee eligibility by 50X

Re-architected 7 fragmented products into a unified platform — keeping 1,200+ schools from competitors and landing the #2 biggest deal in company history.

50X

Reduction in Eligibility Setup

25X

Reduction in Registration Setup

1,200+

Schools Retained

#2

Biggest Deal in Company History

Increasing same-day tows by 28% through mobile redesign

Architected mobile workflows that slashed hazardous on-scene data entry and dramatically improved operational efficiency for towing operators.

28%

Increase in Same-Day Tows

12X

Reduction in Task Completion

15X

Reduction in Driver Idle Time

54%

Reduction in Roadside Injuries