Maturing design operations to evolve both throughput & quality

Xometry brought me in to scale UX through a period of rapid growth — maturing systems, accelerating throughput, and raising the quality bar across a design organization of 19 spanning 5 product domains. I diagnosed a process gap: no capacity planning framework, scattered tools fragmenting workflow visibility, and a critique culture stuck on subjective feedback.

I shipped a UX Effort Framework that delivered capacity planning for the first time, migrated UX workflows to Jira to create a single source of truth across departments, redesigned critiques to align on outcomes instead of opinions, and introduced AI-first design tooling that compounded what every designer could produce.